Switch to Smart pick and reconnect first. If it still fails, choose a node in another country on the Nodes tab and make sure the device clock is set automatically. If the problem persists, contact us from Account → Help and support → New ticket in the app, and include the app version, your @handle, the node used and when it happened.

Check whether you have passed your plan's fair-use threshold (speed is reduced beyond it until the next billing period), and try a node with lower latency.

Locked nodes require a higher plan (for example IEPL premium lines need Premium). They unlock as soon as you upgrade.

The TP VPN apps use WireGuard. Key pairs are generated on your device and the private key never leaves it.

iOS and Android apps are available today and desktop apps are in development; router firmware is not offered.

Choose and confirm a subscription first. If the purchase screen says you are eligible, the first 3 days are free; on day 4 the store or TP VPN charges the displayed plan price unless you cancel before the trial ends. The subscription then renews automatically until cancelled.

Website orders are refundable within 7 days of payment: email billing@tpvpn.com with your order number. Subscriptions bought through the App Store or Google Play are refunded by Apple or Google; we will help with the request.

iOS: Settings → Apple ID → Subscriptions. Android: Google Play → Payments and subscriptions → Subscriptions. The service stays active until the end of the current period.

Card, Alipay and WeChat Pay payments are usually confirmed within seconds and activated immediately; USDT needs on-chain confirmations, typically 5–20 minutes.

The Enterprise plan includes invoicing and business billing; for other plans contact billing@tpvpn.com for an electronic receipt.

Email code, passkey, Apple ID, crypto wallet and Telegram. There is no traditional password.

Unbind devices you no longer use under Account → Device management in the app, or move to a plan with more devices.

Install the app on the new device and sign in with the same method; unbind the old device from the device list.

From the Account tab in the app or from the account-deletion page on this website. The account is deleted after a 30-day cooling-off period, during which you can cancel the request.

Your @handle is your public account identifier, used for the invite link tpvpn.com/@handle. It can be changed in the app and contains no personal information.

Enter it on the Plans tab in the app or on the website's redeem page. The days are added after your current expiry date; each code can be used once.

A redeem code adds days to your subscription. A discount code lowers the price at website checkout and cannot be redeemed in the app.

When a friend signs up through your invite link and completes their first subscription, both of you receive bonus days (currently 30, as shown in the app). Rewards are service days only, never cash.

No. We do not record browsing content, DNS queries or destination addresses. For billing and troubleshooting we keep only the connection time, the node used and byte counts; the exact periods are in the privacy policy.

Your IP address is resolved to a country and city in memory at connection time; the raw address is never written to the database, log files or backups.

Email security@tpvpn.com (see /.well-known/security.txt). We acknowledge within 3 business days and keep you informed through the fix.