Refund Policy

1. First: where did you pay?#

Not sure? Open the Subscription page in your dashboard after signing in — it shows the payment channel. Or send us the order id and we will check.

2. Bought on this site: full refund within 7 days#

• Window: 7 days from a successful payment.
• Reason: none needed. You do not have to explain or prove anything.
• Usage: no usage cap. If the channel and timing requirements in this section are met, usage does not reduce the refund amount.
• Amount: the full amount you actually paid (after any discount code).
• Method: back to the original payment method.

After the window

• Orders older than 7 days are not normally refundable, but you can turn off auto-renewal at any time; service continues to the end of the paid period and nothing further is charged.
• If the fault is ours — for example every node in your region is down for more than 24 consecutive hours — you can claim pro-rata credit or a refund for the affected period.
• If we terminate the service or withdraw the capability your plan depends on, the unused portion is refunded pro rata.

Anti-abuse

The no-questions-asked refund is available once per account and once per payment method. Where we see a repeated buy-refund-rebuy pattern we may decline further discretionary refunds, with reasons given. This does not affect your statutory rights.

3. App Store purchases: ask Apple#

1. 1Open reportaproblem.apple.com and sign in with the Apple Account you bought with.
2. 2Find the TP VPN purchase, choose "Request a refund", and pick a reason.
3. 3Apple reviews it — usually within a few hours to a few days. How fast the money lands depends on your payment method.
4. 4You can reach the same flow on iOS via Settings → Apple Account → Media & Purchases → Account → Purchase History.

What we can do: if you need order details, usage records or a written statement (for example, that the account could not connect during a period) to support your request, email billing@tpvpn.com with your @handle and roughly when you bought. We will put it together within one business day. Cancelling is likewise done in iOS Settings → Apple Account → Subscriptions — note that cancelling stops future charges but is not itself a refund.

4. Google Play purchases: self-service first, then us after 48 hours#

1. 1Within 48 hours of purchase: in the Play Store go to Profile → Payments & subscriptions → Budget & order history, find the order and choose "Refund" or "Report a problem". This is usually self-service.
2. 2After 48 hours: Google normally stops offering the refund button. Email billing@tpvpn.com with your Google order id (starts with GPA.), your @handle and the purchase date. For orders that qualify under this policy we can initiate the refund through the Google Play Console.
3. 3Cancelling: in the Play Store under Subscriptions, at least 24 hours before the renewal date.

A refund we initiate is still executed by Google's billing system; timing and method follow Google's policies and your payment method.

5. Cryptocurrency payments#

On-chain transactions cannot be reversed, and prices move while a refund is processed. So for crypto orders inside the 7-day window we refund as equivalent service time or account credit rather than returning coins. If you insist on crypto, we can return the equivalent value calculated at the rate at the time you paid, with network fees borne by the requester.

6. Codes, discounts and referral rewards#

• A redemption code is spent the moment it is used: no refund, no cash value, no reissue. An unredeemed code bought directly from us can be refunded within the 7-day window.
• Codes bought from a third-party reseller must be refunded by that reseller.
• Orders paid with a discount code are refunded at the amount actually paid, not the list price.
• Referral rewards and bonus days are gifts: no cash value, no refund. Reward days tied to a refunded order are clawed back with it.

7. Enterprise orders#

Enterprise refunds and service-level credits follow the signed contract; where the contract says otherwise, this page does not apply. Contact billing@tpvpn.com for contract matters.

8. Statutory withdrawal rights (EU / UK consumers)#

Consumers in the EU and the UK normally have a 14-day right of withdrawal for distance contracts. For digital services that right ends once you expressly request immediate performance and acknowledge that you thereby lose it — our checkout asks for that acknowledgement explicitly, because you almost certainly want to connect right away.

• Even after that acknowledgement we voluntarily offer the 7-day full refund in §2.
• If you did not give it — for example you bought a code you have not yet redeemed — your full 14-day statutory right remains.
• Nothing here reduces your statutory rights under consumer protection law to repair, replacement or a price reduction where a service does not conform.

9. Chargebacks#

• On receiving a chargeback notice the account is suspended immediately; if the dispute resolves in your favour it is restored.
• If it resolves in our favour and you want to continue, the outstanding amount and the dispute fee charged by the payment provider must be settled first.
• If your card was used fraudulently, tell both your bank and us (billing@tpvpn.com); we will help verify and refund proactively once confirmed.

10. How to request, and how long it takes#

1. 1Email billing@tpvpn.com with "Refund request" in the subject.
2. 2Include the order id (or your @handle plus roughly when you bought) and the payment channel. A reason is optional.
3. 3We confirm within 1 business day and complete the review and initiate the refund within 1–3 business days.
4. 4Arrival depends on your bank or payment provider, typically 5–10 business days.

Once a refund completes the corresponding entitlement ends immediately and any referral bonus days granted with it are removed. Your account itself is not deleted — if you also want that, go to account deletion.