Legal
Refund Policy
Website orders do not offer change-of-mind refunds. Contact support for duplicate charges, non-delivery or service problems. Applicable rights and purchase-channel rules remain unaffected.
Purchase channel
Use the actual purchase channel: website, store or reseller.
Website orders
Website orders do not offer change-of-mind refunds. Contact support for duplicate charges, non-delivery or service faults; applicable rights are unaffected.
App Store
Refund eligibility and requests follow Apple rules: Apple refund help. Approval is not guaranteed.
Google Play
Refunds follow Google Play policies and procedures.
Reseller purchases
Contact the original seller for retail refunds. TP VPN still handles its own code and service faults; it cannot refund reseller proceeds it did not receive.
Existing contracts
Existing sold orders, historical contracts and trial commitments are unchanged by this revision to new sales.
Applicable rights
This statement does not limit applicable rights or purchase-channel rules.
Billing disputes
Contact support to investigate billing exceptions. Retain the order and payment-channel information without sending full card details or sensitive payment data.
Contact support
Contact support@tpvpn.com with the order channel and issue. Resolution status follows the verified outcome.