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Orders, receipts and refunds
Website and store refund channels, order checks and billing support.
更新於 · 約 1 分鐘
Website orders do not offer change-of-mind refunds. Contact support for duplicate charges, non-delivery or service problems. Applicable rights and purchase-channel rules remain unaffected.
Find your order
Use the order history on the account page. Send billing@tpvpn.com the order number, purchase channel and issue. Never send passwords, private keys or full card details. Status and resolution follow the verified outcome; a request does not guarantee approval.
Store purchases
App Store purchases follow Apple’s refund process. Google Play purchases follow Google’s process. Cancelling renewal stops future billing and keeps paid access until expiry; it is separate from requesting a refund.
Reseller purchases
Contact the original seller about retail refunds. TP VPN handles its own code and service faults but cannot refund proceeds it did not receive. Read the Refund Policy and Subscription Terms.