How to use a redeem code

A redeem code (gift code) adds days directly to your subscription. Codes are handed out in promotions, by partners or by our support team as compensation. This guide explains the format, the redemption steps, how days stack and how redeem codes differ from discount codes.

Code format

A redeem code consists of a batch prefix followed by two groups of four characters, separated by hyphens, for example TPBF26-19F5-F39E. Codes are case-insensitive and are converted to upper case for you; missing hyphens are filled in automatically. Watch out for look-alike characters such as the digit 0 and the letter O, or the digit 1 and the letter I.

Redeeming in the app

Open the app, go to the Plans tab and tap Use a redeem code. You can also open it from Me → Redeem code.
Type or paste the code and tap Redeem now.
On success the screen shows the days granted and your new expiry date.

No redeem entry in the iOS app?

Because of app store rules, the iOS app does not show a redeem entry. Use the redeem page on this website instead: sign in first (the methods are the same as in the app, and an account is created automatically if you have none), then enter the code and tap Redeem. The result is identical to redeeming in the app; pull down to refresh in the app to see the new expiry date. Android users can use the website page as well.

How days stack

Redeemed days are added after your current expiry date. They never overwrite or void the time you already have.
If you have no active subscription (never subscribed, or expired), the days count from the day of redemption and the plan attached to the code is activated.
A redeem code only adds days; it does not change your plan tier. For more devices or higher-tier lines, upgrade on the pricing page.
The new expiry date applies immediately, with no need to sign in again.

One use per code

Each code can be redeemed exactly once and becomes invalid as soon as it has been used. A used code cannot be redeemed again or moved to another account, so do not share unused codes in public. Every batch also has an expiry date; redeem your code before it passes.

Redeem codes versus discount codes

	Redeem code	Discount code
Effect	Adds days to your subscription	Reduces the price by a percentage at checkout
Where to use	Plans tab in the app, or the website redeem page	Only the "Discount code" field at website checkout
Shape	Prefix plus two groups of four characters, e.g. `TPBF26-19F5-F39E`	3 to 16 letters, digits or underscores, e.g. `WELCOME10`
Uses	Single use	A usage cap set by the issuer

If you enter a discount code on the redeem page, it tells you that this is a discount code rather than a redeem code and points you to checkout; the app shows a similar notice. Conversely, pasting a redeem code into the discount field at checkout sends you to the redeem page. Discount codes cannot be used inside the app.

Common error messages

Message	Meaning	Suggestion
This code does not exist	A typo, or the code belongs to no batch	Check look-alike characters such as 0/O and 1/I and try again
This code has already been redeemed	The code was used before	Codes are single use; contact whoever issued it
This code has expired	The batch is past its expiry date	Ask the issuer whether a new batch is available
This code batch is paused	The issuer paused the batch	Contact support to check
Your session has expired	You were signed out	Sign in again and retry

Still not working?

Email support@tpvpn.com, or open a ticket under Me → Help & support → New ticket in the app, with the full code and your @handle, and we will check it manually. A redeem code contains no personal information and is safe to send to us. See also referral rewards and Managing your subscription and auto-renewal.